FAQ

Can we meet you in-person before we make a decision?
Prospective clients are welcome to meet with us in-person before booking our services. We are happy to arrange for a meeting at a location that is convenient for you so you don’t have to do all the driving!

Can we come see you play first before booking you?
Unfortunately, it is not possible to listen to us during another private event. We do not think it is appropriate for a non-guest to be there “scouting” the DJ – we are sure you wouldn’t want that for your event. We do however periodically DJ at public events. Please contact us if you would like to inquire about our public event schedule.

What are your Booking Terms?
In order to book the Icon DJ we must receive your signed contract and a 20% down payment by the contract due date. Full payment is due by the event date.

What forms of payment do you accept?
The Icon DJ accept Cash, Paypal, Personal Checks, Money Orders & Cashier’s Checks.

What happens if more than one client wants the same date?
Bookings become official when we receive your signed contract & payment. If more than one client requests the same date then we assign the date to the first signed contract & payment that we receive.

When is my Contract Due?
Your contract will state the due-back date. Usually it is 2 to 4 weeks after you receive the contract (depending on your event date). The price quote that we have given you is good until the due date on your contract. Past this date you will have to request a new quote either online or over the phone.

Can you Hold my Date?
Unfortunately we do not hold dates for prospective clients. The only way to secure your booking is for us to receive your singed contract & payment.

What is your Cancellation Policy?
You may cancel in writing for a full refund up to 6 months prior to your event. After this point you may only transfer your booking to another date no later than 6 months past your original event date.

What is your Overtime Policy?
Your contract will state the cost of each overtime hour. Overtime is payable directly to the DJ at your event prior to the beginning of the overtime period.